Booking and Cancellation Policy

Last Updated: August 19, 2026

By booking an appointment with The Dress Locker LLC (“The Dress Locker”), you acknowledge and agree to the following Booking and Cancellation Policy.

Booking Fee

A $20 non-refundable booking fee is required at the time of booking to reserve your appointment. Your appointment is not confirmed until the required booking fee has been successfully paid.

The booking fee is separate from the cost of any dress rental and will not be applied toward the rental price.

Booking Requirements

Appointments must be booked at least 72 hours in advance and are subject to availability. Each fitting appointment is scheduled for 30 minutes.

Customers may select up to three dresses they are interested in trying on when booking. Dress selections are requests only and are not guaranteed to be available. The Dress Locker will confirm availability before the appointment.

Cancellations

If you need to cancel your appointment, please cancel at least 24 hours before your scheduled appointment time.

The original $20 booking fee is non-refundable, including when an appointment is canceled at least 24 hours in advance.

Cancellations made at least 24 hours in advance will not result in an additional cancellation charge.

Rescheduling

The Dress Locker does not offer appointment rescheduling. If you are unable to attend your scheduled appointment and would like to select a different appointment date or time, you must book a new appointment.

The original $20 booking fee is non-refundable and non-transferable and will not be applied toward a new appointment. A new $20 booking fee is required when booking a new appointment.

Late Cancellations and No-Shows

Appointments canceled less than 24 hours before the scheduled appointment time are considered late cancellations.

Customers who fail to attend their scheduled appointment without canceling are considered no-shows.

The $20 booking fee remains non-refundable in cases of late cancellation or no-show. The Dress Locker reserves the right to restrict future bookings following repeated late cancellations or no-shows.

Late Arrivals

Customers are encouraged to arrive on time. Appointments cannot be extended beyond their originally scheduled end time due to late arrival.

Significant lateness may reduce the amount of fitting time available or prevent the appointment from being completed if continuing would interfere with another customer's scheduled appointment.

Identification

A valid photo ID is required to verify the identity of the individual responsible for a rental.

Customers age 18 or older who choose to rent a dress must provide their own valid photo ID. For customers under 18, a parent or legal guardian must be present and provide their valid photo ID because the parent or legal guardian will be responsible for the rental.

Rental Documentation and Card-on-File Authorization

If a customer age 18 or older chooses to rent a dress, the customer must provide an authorized payment card and review and sign The Dress Locker’s Dress Care and Acknowledgment Agreement and Card-on-File Authorization Form before the dress is released.

If a customer under 18 chooses to rent a dress, the parent or legal guardian responsible for the rental must provide the authorized payment card and complete and sign both documents before the dress is released.

Contact

Questions regarding an appointment, cancellation, or this policy may be directed to: aiyana@thedresslocker.com